Dr. Bob Goldberg in the Sun-Sentinel on GAO Prank Calling Medicare Call Centers

Dr. Bob Goldberg in the Sun-Sentinel on GAO Prank Calling Medicare Call Centers

By Robert Goldberg
July 15,2007

Your July 10 article, "Feds find drug-benefit call center problems," ought to have been headlined "GAO prank calls Medicare call centers." The Government Accountability Office survey was designed to stump the operators by asking questions they were either not trained to answer or prohibited from answering.

Incidentally, there's a movement in Congress to strip private competition from the Medicare drug benefit and federalize the program. The GAO study was initiated by these same opponents of Part D. Not surprisingly, it reads like an appraisal made to order.

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